Policies

Warranty

Custom Molding Services, Inc., offers a one (1) year, from date of purchase, manufacture warranty free from defects on material, parts and workmanship. For warranty questions please call 800-853-2655.

  • Warranty is only valid if the kennel is purchased directly from Custom Molding Services, Inc., or an authorized Easy Loader Kennel dealer.
  • All warranty claims must be accompanied by proof of purchase from one of the above locations.

Warranty excludes the following:

  • Any damage caused by you or your pets to the kennel, the gates, vents, covers or any other covered items, this includes chewing, scratching and gnawing.
  • Damage to the kennel caused by vehicles accidents, weather related accidents, hunting accidents or any accident outside of Custom Molding Services, Inc. control.
  • Normal wear, tear and abuse.
  • Use of harsh chemicals, extreme heat or other substances known to be damaging to the materials of the kennel.
  • Any customer made modifications, changes or alterations to the original manufacture specifications of the kennel or components.

Shipping charges on warranty claims will be paid for by Custom Molding Services, Inc. for repair or replacement of parts at the discretion of Custom Molding Services, Inc.