Please review the policies below...
Custom Molding Services, Inc., offers a one (1) year, from date of purchase, manufacture warranty free from defects on material, parts and workmanship. For warranty questions please call 800-853-2655.
- Warranty is only valid if the kennel is purchased directly from Custom Molding Services, Inc., or an authorized Easy Loader Kennel dealer.
- All warranty claims must be accompanied by proof of purchase from one of the above locations.
Warranty excludes the following:
- Any damage caused by you or your pets to the kennel, the gates, vents, covers or any other covered items, this includes chewing, scratching and gnawing.
- Damage to the kennel caused by vehicles accidents, weather related accidents, hunting accidents or any accident outside of Custom Molding Services, Inc. control.
- Normal wear, tear and abuse.
- Use of harsh chemicals, extreme heat or other substances known to be damaging to the materials of the kennel.
- Any customer made modifications, changes or alterations to the original manufacture specifications of the kennel or components.
Shipping charges on warranty claims will be paid for by Custom Molding Services, Inc. for repair or replacement of parts at the discretion of Custom Molding Services, Inc.
In the unlikely event that you are unpleased with your Easy Loader brand kennel, we will accept returns. Please contact 800-853-2655 or email to firstname.lastname@example.org for returns.
- If you purchased your kennel and/or accessories from an authorized Easy Loader dealer, please contact that dealer for any and all return questions. Custom Molding Services, Inc. does not handle returns for the authorized dealers.
- Customer must have RMA (Return Merchandise Authorization) to return a kennel.
- Custom Molding Services, Inc. will only accept returns on unused and unmodified kennels, parts and accessories.
- Kennels must be returned in the original packaging.
- Returns must be shipped, with RMA (Return Merchandise Authorization) within 30 calendar days from the date of purchase.
- Returns more than 30 calendar days or without an RMA will not be accepted and package will be refused and returned at sender’s expense.
- If visible damage to kennel or any component is found to be damaged, lost or stolen or unusable; the replacement cost (retail) will be deducted from the refund price. Such damage will be documented and retained by Custom Molding Services, Inc.
- Custom Molding Services, Inc. Is Not responsible for ANY portion of the return freight charges; this applies to exchanges as well.
- Refunds will be applied to the form of currency used for the purchase, less shipping charges and $25.00 restocking fee.
- If credit card or PayPal was used, credit will be will refunded back to the account used to make the purchase. Fees may apply.
- If check, money order or cash was used, a business check on the account of Custom Molding Services, Inc. will be issued in the amount of the return.
- Refunds may take a minimum of 14 business days upon receipt of the kennel due to inspection, restocking and the form of the refund issued.
- If the customer obtained the kennel or components as a gift, as winnings in a drawing, raffle or contest and is not the original buyer, no refund or exchange will be made.
- Assembled and/or modified items.
- Custom made or special items installed outside of normal sales items; such as extra vents, vents in unusual locations, etc.
- Used or damaged kennels.
Air Travel Safety
Although the Easy Loader line of kennels are designed to transport your pets safely in your vehicle, SUV, ATV or other suitable mode of transportation, the kennel may or may not meet the requirements for transporting your pets by Air. Please check the current regulations for transporting pets.
A pet transported by air must be in a crate that is approved by the United States Department of Agriculture (USDA) and also the International Air Transport Association (IATA) regulations. Many airlines have their own requirements as well so check with the airline you are flying.
Custom Molding Services, Inc. thanks you for your interest in our products. We hope that you and your pets travel safely.